Biblical Counselling UK values the individuals who share their details with us – for example in order to keep informed of our work, to support us financially, to attend our conferences, or apply for training courses or resources we offer. We respect your privacy and we are committed to ensuring that your personal data is kept safe and used in a way that you would reasonably expect.
If there are any significant changes to this policy we will let you know by email. This policy is effective from 1 May 2018 and will be reviewed by April 2019.
If you have any questions about this policy, please email the Data Controller – email@example.com, or write to: The Data Controller, Biblical Counselling UK, c/o Christ Church, Christchurch Street, Cambridge, CB1 1HT.
Biblical Counselling UK is Charitable Incorporated Organisation. Our Registered charity number is 1164965. Our registered address is Christ Church, Christchurch Street, Cambridge, CB1 1HT.
Subscribers to our email updates
You can request to receive our regular news updates and/or financial needs via email through the Keep in touch form on our website. We use MailChimp to collect and store your name, surname and email address and to document your consent. You can update your contact details at any time, and withdraw your consent either through the “update your preferences” or “unsubscribe” links on the email, or by contacting firstname.lastname@example.org.
The legal basis under which we send our news updates is consent. Those who requested email news updates prior to 29 April 2018 will be contacted to request them to confirm that they wish to keep receiving our news updates by email. We will only send fundraising information to those who have requested it.
Financial supporters / Members of our Partners Scheme
We collect personal information from you when you get in touch to make a donation or join the Partners Scheme. You may give us these details by emailing us, filling in forms or through our website.
We may collect the following information volunteered by you:
- Contact information including email address, home address (or postal address, if different) and phone number
- Gift Aid status
- Previous contact with us (eg, attended a conference, Certificate Course student)
Please let us know if you move house, if your Gift Aid status changes, or if there are any other changes to this information we hold about you.
We will use this information to send you publications, e-newsletters and other communications about our work. You can contact us at any time to opt out of any communications from us.
We will also use your details to record and process your donation(s), send acknowledgement letters and claim Gift Aid, if applicable. From time to time, we will include information about upcoming events and our latest resources in our acknowledgement letters. We will also keep records of communications with us, including enquiries and complaints. If you make a significant donation to our work, we may contact you to discuss your interests and specific areas of our work.
We may also ask you to complete a supporter survey which will help us to get feedback on our communications and supporter care, enabling us to improve these in the future.
From May 2018, we will only communicate with new supporters based on their consent. We will communicate with our existing supporters under legitimate interest: we will continue to send communications that people have requested in the past or are currently receiving and communications to people who have made a gift in the last two years. We will provide opportunities for supporters to review their preferences and make it easy for them to opt out of our communications at any time.
We will never trade or sell your personal information to third parties.
In the course of carrying out our fundraising activities we may analyse our records internally to review categories such as donation amounts and giving history. This helps us to personalise our contact with supporters and send appropriate communications to the right people, ensuring that we are stewarding our resources well.
Certificate Course / Training
We will collect personal information from you when you apply to register for any of our training courses. This may include uploading a photograph to enable tutors to recognise students and learn their names. We collect this information using an online form on our website which is protected under SSL encryption.
We process the information you provide on the legal basis of contract.
The information you provide is used to assess your suitability for the training course to which you are applying. It is shared securely with the tutors running the course you apply to. We will store the information of applicants who accept a place on the course for the full duration of the course. We will delete the personal information of students who withdraw from a course part-way through on request.
We will request and process a reference about from your referee on the legal basis of consent.
We may share the following personal information with third parties (eg CCEF’s School of Biblical Counseling and the online learning management system whose services they use – currently Canvas) to provide you with the training material you purchase when you pay the course fees:
- Name and surname
- Email address
Once your complete a module or course provided via the Canvas platform, your login account will remain active on Canvas on the legal basis of legitimate interest in order to facilitate continuing your studies either on Biblical Counselling UK’s Certificate Course or directly with CCEF’s School of Biblical Counseling. If you wish your data to be removed, please contact Student Services on email@example.com. The data controller and data processor of this information is CCEF.
We may share the following information on the legal basis of contract with third parties who manage the venues for the courses we offer (eg so that they can supply you with an electronic access pass; and supply and invoice you for accommodation and food):
- Phone number, dietary and access requirements (residential courses only
- Email address (when needed for invoicing purposes)
Biblical Counselling UK will keep a record of your name, email address, seminar attendance record and course grades for the purposes of issuing certificates of completion to students and monitoring standards. Students may request a copy of their course grades by emailing the Course Administrator at firstname.lastname@example.org.
We will collect personal information from you when you book for our conferences. We collect this information using an online form on our website which is protected by SSL encryption. All debit or credit card details which we receive via our website are passed securely to our payment processing partner which has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.
We process the personal information you provide on the legal basis of contract. The information you provide is used to administer your booking. We will share any dietary or other requirements you provide with the conference centre for the purpose of enabling them to meet your needs.
We will collect the name and email address of each delegate in order to email information about the conference.
We will obtain your consent to take photographs at the event which may be used (anonymously) in publicity and/or news to supporters.
We will contact those who book for a conference with details of future conferences on the basis of the “soft opt in”. This means that we will give bookers and delegates a simple way to opt out of future communications about conferences. We will do this when we collect your details and on every communication we send.
Real Change course
We collect the following personal information from you when you email us to order copies of the Real Change course in order to fulfil your order: name, postal address, email address. We process the personal information you provide on the legal basis of contract.
We may from time to time contact by email those who have ordered copies of Real Change to let them know of updates to the course or to request feedback. We will do this on the basis of legitimate interest.
We will only keep your data as long as is reasonable and necessary. We will use it for the designated purposes or to fulfil statutory obligations. We will hold financial data for seven years.
If you ask us not to communicate with you we will respect your wishes.
We are committed to holding your information securely. In order to prevent unauthorised access or disclosure, we have put in place a number of administrative and technological safeguards. These include use of passwords, restricted access, technical and physical security. The only people who access your data are those who have been nominated and trained.
All our online forms are always transmitted over encrypted links.
You can ask for a copy of the information we hold about you at any time. Please write to the Data Controller, Biblical Counselling UK, c/o Christ Church, Christchurch Street, Cambridge, CB1 1HT, with details of the information you would like to see and proof of your identity.
You can also ask us to stop using your data or to delete some information from our records, although we will need to keep a record of any donations you have made to us over the last seven years. We will promptly correct any information on our records.
If you have any concerns about the data we hold or how we process it, please contact us at the above address. If your issue is not resolved you can contact the Fundraising Regulator or the Information Commissioner.